The AgFolks Price Check & Quote system selects the most appropriate carrier for your shipment.  Our Shipping Checklist is in place for your convenience at each Checkout to avoid any delays and extra charges to your delivery.  We hope the Q&A’s below will answer your questions or concerns.

SHIPPING

Where Is My Order?
We stay in contact with all parties related to the shipping of your order. If you feel your shipment is taking too long or feel no contact has been made about your Order, please visit our Contact Us page to Request a Call Back.

Why The Shipping Checklist?
These questions help the carrier and driver to be better prepared for delivery.

Loading Dock Available - Check this if you have a loading dock available at your place of business.
I Have Equipment to Unload - Check this if you are able to unload heavy equipment or attachments with use of your of own equipment such as a forklift.
Need Lift Gate (Additional charge may apply.) - Check this if you need assistance to bring the equipment down to ground level.  Answering incorrectly could make your product undeliverable and incur additional charges or charge backs.
Limited Access for Semi-Trucks - Check if your area has limited access or does not have a turnaround area for Semi-Trucks. Additional Notes are available in Review & Place Your Order. Use these to your advantage to let shipper know of any information that may assist in accessing your address.
Call Ahead (Additional charge may apply.) Check this if you require a Call Ahead. Your Shipping Phone Number will be added to your Shipping Check List. The driver will use this let you know the arrival and find out any additional information regarding Your Shipment. Depending on the reason for a call ahead, some Shippers charge a fee for this service.

Don't worry if you already selected Review & Place Order before answering the Shipping Checklist. You are able to select Edit to go back to make your selections.

Additional Notes are available before you place the Order. Notes are available to add any notes you feel may be helpful to Delivery.

How Does Having a My Account Help with Shipping?
My Account is an advantage to have for shipping & at the checkout process. You are able to save your Shipping Address for future purchases with AgFolks. Not only your Address but multiple addresses can be saved. As a Farm or Business, you may want your equipment delivered to another location. These Shipping Addresses can be saved and selected at the point of Checkout.

DELIVERY

If your item arrives damaged, faulty and/or does not match the specifications in the original listing, you should refuse shipment and have the shipper return the product.  You will receive a full refund when the product is received by the manufacturer or seller.  If the damage or discrepancy with the order was concealed, you may request that AgFolks contact the manufacturer or seller to process the return and refund.  Make sure to take photos for documentation and to use as proof of claim. Please send your claim and any evidence to returns@agfolks.com

Helpful Things to Be Ready Upon Delivery?
Have your equipment available to unload. Make sure you are prepared at least an hour ahead of delivery time. Clear area for drop off. Be available at your gate, road, dock etc. at the time of drop off. Make sure there are no obstructions to interfere with the driver's capability of drop off. If you requested a Call Ahead appointment or specified time of delivery, be available for a phone call.

Any changes to Delivery must be made within 48 hour of order placement. Please visit our Contact Us page and Request a Call Back so we can try to expedite any changes to Shipment or Delivery you may have.

ALL SHIPPING & DELIVERY COST ARE PAID BY CUSTOMER UNLESS SPECIFIED BY MANUFACTURER and/or AgFolks LLC. Any other questions or concerns about our Shipping & Delivery Policies visit our Contact Us page.